Help & Support
Last updated: August 2025
Quick Help
At Studeaze, we are committed to providing timely and effective support to all our users — whether you are a student, seller, or partner. Our support covers:
- Account creation, login, and profile management
- Placing, tracking, and managing orders
- Payment and refund-related queries
- Return, cancellation, and SecuRe Buy processes
- Seller onboarding and inventory management (for registered sellers)
- Reporting technical issues or bugs on the platform
For faster assistance, please have your full name, registered account details, Order ID, and Payment reference ID (shown on each order in My Orders) ready when contacting us.
Frequently Asked Questions
Q1: How do I track my order?
Open My Orders and tap an order to see live status and progress. Once dispatched, you will also receive updates as your delivery moves.
Q2: Where is my payment / transaction ID?
On My Orders, each paid order shows a Payment reference (Razorpay transaction ID). Tap to copy it and share with support for payment or refund queries.
Q3: What should I do if I receive a damaged or incorrect product?
Please raise a return request within 48 hours of delivery via the Studeaze platform and provide photographs/videos showing the issue. Our team will review and arrange for a replacement or refund as per our Return Policy.
Q3: How does the SecuRe Buy option work?
With SecuRe Buy, you can purchase eligible books and pre-schedule a return date for an instant buyback amount. Refunds are credited based on the Condition Tiers specified in our Terms & Conditions.
Q4: Can I cancel my order after placing it?
Orders can be cancelled before dispatch at no cost. Once dispatched, cancellation is not possible, but you may be eligible for a return depending on the item type.
Q5: How long does it take to receive a refund?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned product. For Cash on Delivery orders, refunds will be processed via bank transfer. Separate timelines apply for SecuRe Buy.
Q6: Do you offer international shipping?
No, Studeaze currently ships only within India.
Q7: I'm a seller. How can I get help with my account or inventory?
Registered sellers can reach our dedicated Seller Support Team at support@studeaze.in for onboarding assistance, inventory management help, and issue resolution.
Q8: What happens if I miss my SecuRe Buy return date?
If you fail to return the book within four (4) days of the scheduled return date, the purchase will be treated as a normal sale and you will no longer be eligible for the instant buyback amount.
Q9: What if I need help outside support hours?
You can still email us or raise a support ticket through the platform at any time. Our team will review your request when support hours resume.
Contact Us
You can reach our Support Team through the following channels:
- Email: support@studeaze.in
- WhatsApp: +91 9004180031 (Direct Message)
- Helpline: +91 9004180031
- Support Hours: 09:00 AM to 09:00 PM
Grievance Officer (as per IT Act, 2000):
Name: Vinayak
Email: support@studeaze.in
Contact: +91 9004180031
All communications with Studeaze Support are confidential but may be recorded for quality assurance, training, and legal compliance.
Business Hours & Response Times
Support is available from 09:00 AM to 09:00 PM, seven days a week.
| Query Type | Initial Response | Resolution Time |
|---|---|---|
| General Enquiries | Within 24 hours | 2–3 business days |
| Order, Return or Refund | Within 24 hours | 5–7 business days |
| Technical Issues | Within 24 hours | 3–5 business days |
| Complaints / Disputes | Within 24 hours | Up to 10 business days |
Resolution times may vary depending on the complexity of the issue and cooperation from third-party partners (e.g., courier services).
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